FREQUENTLY ASKED QUESTIONS

We currently cover the following postcode areas for our premium survey and installation service for windows, doors and replacement solid roofs: G (Glasgow), EH (Edinbugh), ML (Motherwell), FK (Falkirk), DD (Dundee), KA (Kilmarnock), PA1-19 (Paisley). We can deliver our composite doors anywhere the UK (including Northern Ireland and the Isle of Wight) within 7-10 working days.
You can call us on 0800 072 9588 to arrange a visit by one of our fully trained design team. We have appointments available Monday to Friday from 9.00 am to 8.00 pm, on weekends and bank holidays from 10.00am to 5.00pm
Unfortunately by law of the general data protection act we are unable to give out our customers addresses. We do have a gallery of doors fitted and we can also send you brochures and colour samples on request. You could also visit us on Facebook, Instagram, Pinterest and Twitter @wearedoorr
Absolutely, we have a dedicated team of experts waiting to help you. You can call us on 0800 072 9588 and we are Monday to Friday from 9.00am to 5pm and On Saturday from 10am to 1pm.
Paying Cash For our composite doors, uPVC windows, uPVC doors and solid roof replacements we will ask you for a 10% deposit to secure the order. Once the technical survey has been completed we will ask for a further 40% of the total order value. The balance is to be paid on completion of the installation.

Easy Payment Finance Will will not ask for any deposit, this will be completely your choice. Once your product has been installed you will sign a satisfaction note which will notify the finance company that you are happy and payment will then proceed with the payment plan you have taken. You can read more about our home improvements plan here.

Its very hard to give an exact cost of your new dream windows and doors. There are so many choices of doors, frames, colours and hardware that the price can be different for every choice. Use the simple online designer and this will give you an exact price of your dream windows and doors. Why not design your own windows and doors with our online designer If you would like composite doors then you can use our dedicated composite door designer

INSTALLATION

Every installation is different this is why we need to do a home survey to assess and confirm. A single door usually takes between 2-4 hours and please always allow half a day for any install. For a full set of windows it can take between 1-2 days depending on the number. We will always book a morning appointment which is between 9am-1pm or an afternoon afternoon appointment which is between 1pm and 5pm.
Yes, we ask that customers are present as we may need to agree important details regarding opening sides, window and door furniture placement etc. We will also need access to the inside of the house.
For windows its normally around 28 days from ordering. For standard doors the average lead-time from order to installation is 15 working days.
Yes. All of our installers are professional, experienced domestic and commercial installers of windows, doors and conservatories with a minimum of 5 years experience. We have a customer satisfaction note system whereas the installers are only paid on completion of this document signed by you. This ensure that all installs are completed to 100% satisfaction each and every time.
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